Excellent Customer Service training

Today I attended some training on Excellent Customer Service provided by the University. The reason I signed up was because some of the work I’ve taken over here for providing Moodle Gradebook support is not “so hot” right now. It feels like we’re failing on some really basic stuff, which is frustrating to both me […]

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Moodle Forums, are they any good or do your students prefer Facebook?

Are your students favouring Facebook groups for course discussion over using Moodle forums? You wouldn’t be the only University with that problem. Naturally water follows the easiest path, and presently for having online discussions it’s simpler to jump on Facebook for a casual chat. It totally beats some clunky Forum software. But, is that even a […]

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Today, the institution changed

A lecturer I’m working with has started his own board in Trello and invited me to contribute to it. It might sound like nothing, but change in an institutions is a slow beast, however I’ve been here 4 weeks and the team are excited about learning and trying an Agile way of working. Effectively he’s created a project backlog […]

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