The cost of training

Something that I remember not really appreciating about 10 years ago at Thought Den was the real cost and value return of training staff. Sometimes when you’re working out the value return of the training against the actual money you’re spending, it never quite seemed to add up. Training had to be spent on very […]

Read More The cost of training

Strengths Finder 2.0 – Gallup

Strengths Finder 2.0 – Gallup My Personal Strengths @dancourse > 1 Strategic > 2 Ideation > 3 Relator > 4 Includer > 5 Significance The book, Strengths Finder 2.0 We all like a good personality quiz, c’mon you’ve been tempted by a few Quizzes on your Facebook profile and Buzzfeed right? You hope they may […]

Read More Strengths Finder 2.0 – Gallup

Agile Release Management Training.

Just a note of my training this afternoon. We looked at Epics and Adventures and how they sit in the overall weekly Scrum planning, Backlog Grooming and Release planning. We looked at Roles and Responsibilities within a FULL company setup, past and further than┬ájust the Scrum team. I was told about a new role in […]

Read More Agile Release Management Training.

Excellent Customer Service training

Today I attended some training on Excellent Customer Service provided by the University. The reason I signed up was because some of the work I’ve taken over here for providing Moodle Gradebook support is not “so hot” right now. It feels like we’re failing on some really basic stuff, which is frustrating to both me […]

Read More Excellent Customer Service training